Comments on: A little anecdote to close the year

By: walt

walt — Sat, 08 Jan 2011 18:14:14 +0000

I think you may be right, Seth–and now remember that I left out #6: On the other hand, Samsung should be offering parts directly to customers, and should probably host their own fora for this sort of thing.

Crowdsourcing may not be perfect, but it’s a whole lot better than nothing. (Which could, I suppose, be a new motto for Wikipedia, now that “Give us enough money and we’ll take this mugshot off the banner” is gone.)

By: Seth Finkelstein

Seth Finkelstein — Sat, 08 Jan 2011 18:10:29 +0000

I can just see this going into a “Web 2.0″ guru’s portfolio of “anecdata” about how big companies can replace their service departments with CROWDSOURCING! And small start-ups! (even though of course you don’t mean that).

By: walt

walt — Mon, 03 Jan 2011 23:03:17 +0000

Christina: It’s precisely like that–but it’s also advice based on their own service experience: The more sophisticated an electronic device is, the better the chance that a reboot will cure what’s ailing it. Works for computers; certainly works for modems & routers (some day our DSL modem will go more than two weeks without needing an off/on cycle, but I’m not holding my breath). In fact, “have you tried turning it off and on?” is now the first advice I’d give anybody who’s having trouble with anything containing contemporary circuitry.

Chances are, newer Samsung fridges have better switches. We like the fridge otherwise, and hope to keep it for many years to come.

By: Christina Pikas

Christina Pikas — Mon, 03 Jan 2011 22:38:08 +0000

“The salesperson suggested unplugging the unit, letting it sit for 15-20 minutes, and plugging it back in, on the possibility that something in the electronics might be off and would reset itself.”
sounds a lot like “have you tried turning it off and on?” lol
I love my new samsung fridge – hadn’t heard of this problem, but now i’ll know if we do have it