http://walt.lishost.org/2008/05/another-good-customer-service-story/ The library voice of the radical middle. Thu, 23 May 2013 16:58:01 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://walt.lishost.org/2008/05/another-good-customer-service-story/comment-page-1/#comment-34052 walt Thu, 18 Sep 2008 14:37:32 +0000 http://walt.lishost.org/?p=779#comment-34052 I don’t really. Maybe two or three weeks, maybe longer, maybe shorter. I do know that they sent the replacement–in this case, just the one disc (and the extras), because that’s what I asked for.

]]> http://walt.lishost.org/2008/05/another-good-customer-service-story/comment-page-1/#comment-34045 Brett Gladson Thu, 18 Sep 2008 05:34:31 +0000 http://walt.lishost.org/?p=779#comment-34045 I have read this and decided to send an e-mail to Mill Creek about problems I have had with a DVD set I purchased recently and asked them if they replaced problem discs. They sent me a reply about 8 hours later saying that if I reply with my mailing address, they would send me a replacement set plus another DVD set. I made this comment to this post about 4 months after you posted it. Do you remember how many days it took to get your replacement discs?

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