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	<title>Comments on: Where your patrons are&#8211;or are they?</title>
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	<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/</link>
	<description>The library voice of the radical middle.</description>
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		<title>By: Jenny Levine</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26677</link>
		<dc:creator>Jenny Levine</dc:creator>
		<pubDate>Thu, 22 Mar 2007 11:24:00 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26677</guid>
		<description><![CDATA[John, I just wanted to note that &lt;a href=&quot;http://ala.org/&quot; rel=&quot;nofollow&quot;&gt;ALA&lt;/a&gt; does take the issues you noted very seriously and does a lot of *really good* work in these areas. For example, the Office for Literacy and Outreach Services, the Office for Research Statistics, and the Washington Office (just for starters) are all on the forefront of fighting to get access to the large number of people who can&#039;t get it. Not just in terms of hardware and software but bandwidth, too.

I don&#039;t think it has to be either/or. One of the things I really enjoy about working at ALA is that it can work in parallel tracks, and Second Life is a great example of that. I think the same can be true for libraries in general.]]></description>
		<content:encoded><![CDATA[<p>John, I just wanted to note that <a href="http://ala.org/" rel="nofollow">ALA</a> does take the issues you noted very seriously and does a lot of *really good* work in these areas. For example, the Office for Literacy and Outreach Services, the Office for Research Statistics, and the Washington Office (just for starters) are all on the forefront of fighting to get access to the large number of people who can&#8217;t get it. Not just in terms of hardware and software but bandwidth, too.</p>
<p>I don&#8217;t think it has to be either/or. One of the things I really enjoy about working at ALA is that it can work in parallel tracks, and Second Life is a great example of that. I think the same can be true for libraries in general.</p>
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		<title>By: John Gehner</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26640</link>
		<dc:creator>John Gehner</dc:creator>
		<pubDate>Wed, 21 Mar 2007 16:03:06 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26640</guid>
		<description><![CDATA[When I first started reading about Second Life, it put me in mind of those sci-fi stories in which Earthâ€™s elite seek escape into space. They leave behind dystopia (take your pick) and the miserable masses in the hope (often false) of a better world. I savvy the need for early adopters and pioneers, and I value learning that incorporates play. But there are so many ground-level (community) problems in the flesh-and-blood world that librarians have not resolved. Enthusiasm for Second Life suffers from the same myopia that plagues &quot;Participatory Networks: The Library as Conversation&quot; project ALA co-sponsored. You will be hard-pressed to find even passing mention of social exclusion, and it is far from a governing concern. That is to say, there are plenty of citizens who are not (and may never be) part of the conversation in our libraries. In 2006, 85% of Illinois counties experienced an increase in poverty. In the city where I work, only 14% of the population is African American, but they account for something like 40% of local families living under the federal poverty line. I think libraries should be offering these folks a Better Life now, and maybe Second Life later. I, and my avatar, remain perplexed.]]></description>
		<content:encoded><![CDATA[<p>When I first started reading about Second Life, it put me in mind of those sci-fi stories in which Earthâ€™s elite seek escape into space. They leave behind dystopia (take your pick) and the miserable masses in the hope (often false) of a better world. I savvy the need for early adopters and pioneers, and I value learning that incorporates play. But there are so many ground-level (community) problems in the flesh-and-blood world that librarians have not resolved. Enthusiasm for Second Life suffers from the same myopia that plagues &#8220;Participatory Networks: The Library as Conversation&#8221; project ALA co-sponsored. You will be hard-pressed to find even passing mention of social exclusion, and it is far from a governing concern. That is to say, there are plenty of citizens who are not (and may never be) part of the conversation in our libraries. In 2006, 85% of Illinois counties experienced an increase in poverty. In the city where I work, only 14% of the population is African American, but they account for something like 40% of local families living under the federal poverty line. I think libraries should be offering these folks a Better Life now, and maybe Second Life later. I, and my avatar, remain perplexed.</p>
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		<title>By: walt</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26569</link>
		<dc:creator>walt</dc:creator>
		<pubDate>Mon, 19 Mar 2007 14:23:21 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26569</guid>
		<description><![CDATA[David, since I chose not to respond to JL&#039;s second comment (for the same reasons that I shouldn&#039;t have responded to the first), I&#039;m not sure why you feel the need to jump in a week later. If you have something ot add to the SL discussion, feel free. If you feel the need to take sides...why? And I&#039;ll just let it go right there.]]></description>
		<content:encoded><![CDATA[<p>David, since I chose not to respond to JL&#8217;s second comment (for the same reasons that I shouldn&#8217;t have responded to the first), I&#8217;m not sure why you feel the need to jump in a week later. If you have something ot add to the SL discussion, feel free. If you feel the need to take sides&#8230;why? And I&#8217;ll just let it go right there.</p>
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		<title>By: David Lee King</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26566</link>
		<dc:creator>David Lee King</dc:creator>
		<pubDate>Mon, 19 Mar 2007 12:31:40 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26566</guid>
		<description><![CDATA[Walt, you said &quot;Iâ€™m sorry, Jenny, but once again youâ€™re doing whatever the opposite of â€œcharitable readingâ€ is.&quot; I think you&#039;re misreading Jenny. All she was doing was arguing/debating some of your points. I don&#039;t see ANYTHING in her above words that even remotely smacks of &quot;the opposite of &#039;charitable reading.&#039;&quot;

At the beginning of your post, you stated &quot;Putting on my asbestos gloves, I write a mildly cautionary post.&quot; So you knew your topic might cause some debate. So take it for what it IS - a debate.

Jenny said this &quot;I voiced my opinion and for whatever reason, youâ€™re defensive about it.&quot; I&#039;d have to agree with her!

Just sayin&#039;...]]></description>
		<content:encoded><![CDATA[<p>Walt, you said &#8220;Iâ€™m sorry, Jenny, but once again youâ€™re doing whatever the opposite of â€œcharitable readingâ€ is.&#8221; I think you&#8217;re misreading Jenny. All she was doing was arguing/debating some of your points. I don&#8217;t see ANYTHING in her above words that even remotely smacks of &#8220;the opposite of &#8216;charitable reading.&#8217;&#8221;</p>
<p>At the beginning of your post, you stated &#8220;Putting on my asbestos gloves, I write a mildly cautionary post.&#8221; So you knew your topic might cause some debate. So take it for what it IS &#8211; a debate.</p>
<p>Jenny said this &#8220;I voiced my opinion and for whatever reason, youâ€™re defensive about it.&#8221; I&#8217;d have to agree with her!</p>
<p>Just sayin&#8217;&#8230;</p>
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		<title>By: K.G. Schneider</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26564</link>
		<dc:creator>K.G. Schneider</dc:creator>
		<pubDate>Sun, 18 Mar 2007 23:49:00 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26564</guid>
		<description><![CDATA[Jenny, walk away... now. You&#039;re doing good work with SL and these other services. Not all of us have the time/focus/attention for that.]]></description>
		<content:encoded><![CDATA[<p>Jenny, walk away&#8230; now. You&#8217;re doing good work with SL and these other services. Not all of us have the time/focus/attention for that.</p>
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		<title>By: Jenny Levine</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26423</link>
		<dc:creator>Jenny Levine</dc:creator>
		<pubDate>Mon, 12 Mar 2007 02:32:27 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26423</guid>
		<description><![CDATA[Sorry, Walt, but I&#039;m not doing the &quot;opposite of charitable reading.&quot; I voiced my opinion and for whatever reason, you&#039;re defensive about it. I never said you had to carry the weight of all pluses and minuses, in part because that&#039;s one of the things comments are for in blogs. That&#039;s what discussion is about. You put out an idea, someone responds. There would be no biblioblogosphere if each blogger had to cover every side of every debate (and would defeat the point).

&quot;Good public libraries should go further out of their way to take care of the most disadvantaged users than the most advantaged users.&quot;

Very much agreed, which is why Second Life could be considered a digital divide issue for public libraries and could even bolster the argument that they need to be in-world in order to understand it and help their patrons gain entry (not that I&#039;m making that argument).

I didn&#039;t object to your skepticism; I just noted another side to using numbers. Had I wanted to call you out on skepticism, I would have done so. And there is absolutely *nowhere* in my comments where I even attribute that skepticism to you, so I&#039;m unclear what you would cry foul about.

&quot;Throwing around numbers&quot; isn&#039;t in-and-of-itself a negative thing, just like the fact that earlier today I was &quot;throwing around numbers&quot; about today&#039;s NCAA tournament isn&#039;t inherently negative.

You don&#039;t want to nitpick, but I&#039;ll substitute &quot;often&quot; for &quot;all the time&quot; and still not take it personally (debating something I wrote versus me). I&#039;m not making this personal, and I hope you won&#039;t either.]]></description>
		<content:encoded><![CDATA[<p>Sorry, Walt, but I&#8217;m not doing the &#8220;opposite of charitable reading.&#8221; I voiced my opinion and for whatever reason, you&#8217;re defensive about it. I never said you had to carry the weight of all pluses and minuses, in part because that&#8217;s one of the things comments are for in blogs. That&#8217;s what discussion is about. You put out an idea, someone responds. There would be no biblioblogosphere if each blogger had to cover every side of every debate (and would defeat the point).</p>
<p>&#8220;Good public libraries should go further out of their way to take care of the most disadvantaged users than the most advantaged users.&#8221;</p>
<p>Very much agreed, which is why Second Life could be considered a digital divide issue for public libraries and could even bolster the argument that they need to be in-world in order to understand it and help their patrons gain entry (not that I&#8217;m making that argument).</p>
<p>I didn&#8217;t object to your skepticism; I just noted another side to using numbers. Had I wanted to call you out on skepticism, I would have done so. And there is absolutely *nowhere* in my comments where I even attribute that skepticism to you, so I&#8217;m unclear what you would cry foul about.</p>
<p>&#8220;Throwing around numbers&#8221; isn&#8217;t in-and-of-itself a negative thing, just like the fact that earlier today I was &#8220;throwing around numbers&#8221; about today&#8217;s NCAA tournament isn&#8217;t inherently negative.</p>
<p>You don&#8217;t want to nitpick, but I&#8217;ll substitute &#8220;often&#8221; for &#8220;all the time&#8221; and still not take it personally (debating something I wrote versus me). I&#8217;m not making this personal, and I hope you won&#8217;t either.</p>
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		<title>By: walt</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26418</link>
		<dc:creator>walt</dc:creator>
		<pubDate>Sun, 11 Mar 2007 22:59:02 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26418</guid>
		<description><![CDATA[I&#039;m sorry, Jenny, but once again you&#039;re doing whatever the opposite of &quot;charitable reading&quot; is. First there was your &quot;throwing around numbers&quot; line, which I chose to ignore. Now you seem to be suggesting that I&#039;m not allowed to introduce numbers unless I&#039;m doing a complete discussion as to the pluses and minuses of providing a service. That&#039;s a lot of baggage for one blog post.

&quot;Just donâ€™t tell me that libraries need to be involved in Second Life, in 2007, because itâ€™s â€œwhere our users are.â€ Thatâ€™s simply not true, at least not for most real-world communities.&quot;

That&#039;s what I said. I&#039;ll stand by it. Telling librarians that they need to be involved in SL &lt;b&gt;because it&#039;s where your users are&lt;/b&gt; is a disservice to librarians who are short of time, energy, money. 

Show me where I said &quot;Libraries should not be involved in Second Life, since the only issue is numbers.&quot; Show me where &quot;only use numbers&quot; turns up except in your comment. Show me where in the post I said &quot;These are all the factors that should be involved in considering Second Life.&quot; 

Maybe it&#039;s worth noting that SL users in your community are typically going to be people with fairly high-end computers, broadband, and plenty of spare time: In other words, your most privileged users. Not quite the same as those who would use Braille or those who would appreciate a few books in their native tongue. Good public libraries &lt;b&gt;should&lt;/b&gt; go further out of their way to take care of the most disadvantaged users than the most advantaged users. (I really do hope that there are 6,000-user libraries that will stock foreign-language books for a language that ten community members read--but I wouldn&#039;t be surprised if that wasn&#039;t always the case.)

I certainly don&#039;t disagree that &quot;As with most topics, extreme skepticism and extreme optimism donâ€™t help us move forward&quot;--but if you&#039;re characterizing my post as &quot;extreme skepticism,&quot; I cry foul. You seem to be jumping in to object to &lt;b&gt;any&lt;/b&gt; skepticism--and, oddly enough, I have &lt;b&gt;never once&lt;/b&gt; seen you disagree with a blogger who&#039;s being extremely optimistic about some new development.  

I don&#039;t want to nitpick. I&#039;d rather not make it personal at all, but you make it difficult. Still, do you &lt;b&gt;really&lt;/b&gt; hear &quot;all the time&quot; from librarians that they&#039;re keeping an obscure, expensive title because one professor wants it? You hear that once a day? Once a week? You&#039;ve been consistently fast to accuse me of strawmen when I don&#039;t cite a specific person for a claim. 

The economics of academic libraries are very different from the economics of public libraries. (The economics of ARL libraries are very different from the economics of community college libraries...) I&#039;m going to go out on a limb and guess that a whole lot of academic libraries would have a straightforward answer these days for a $10K journal that one professor wants to keep (and nobody else apparently reads), and that the answer would be &lt;b&gt;No.&lt;/b&gt;]]></description>
		<content:encoded><![CDATA[<p>I&#8217;m sorry, Jenny, but once again you&#8217;re doing whatever the opposite of &#8220;charitable reading&#8221; is. First there was your &#8220;throwing around numbers&#8221; line, which I chose to ignore. Now you seem to be suggesting that I&#8217;m not allowed to introduce numbers unless I&#8217;m doing a complete discussion as to the pluses and minuses of providing a service. That&#8217;s a lot of baggage for one blog post.</p>
<p>&#8220;Just donâ€™t tell me that libraries need to be involved in Second Life, in 2007, because itâ€™s â€œwhere our users are.â€ Thatâ€™s simply not true, at least not for most real-world communities.&#8221;</p>
<p>That&#8217;s what I said. I&#8217;ll stand by it. Telling librarians that they need to be involved in SL <b>because it&#8217;s where your users are</b> is a disservice to librarians who are short of time, energy, money. </p>
<p>Show me where I said &#8220;Libraries should not be involved in Second Life, since the only issue is numbers.&#8221; Show me where &#8220;only use numbers&#8221; turns up except in your comment. Show me where in the post I said &#8220;These are all the factors that should be involved in considering Second Life.&#8221; </p>
<p>Maybe it&#8217;s worth noting that SL users in your community are typically going to be people with fairly high-end computers, broadband, and plenty of spare time: In other words, your most privileged users. Not quite the same as those who would use Braille or those who would appreciate a few books in their native tongue. Good public libraries <b>should</b> go further out of their way to take care of the most disadvantaged users than the most advantaged users. (I really do hope that there are 6,000-user libraries that will stock foreign-language books for a language that ten community members read&#8211;but I wouldn&#8217;t be surprised if that wasn&#8217;t always the case.)</p>
<p>I certainly don&#8217;t disagree that &#8220;As with most topics, extreme skepticism and extreme optimism donâ€™t help us move forward&#8221;&#8211;but if you&#8217;re characterizing my post as &#8220;extreme skepticism,&#8221; I cry foul. You seem to be jumping in to object to <b>any</b> skepticism&#8211;and, oddly enough, I have <b>never once</b> seen you disagree with a blogger who&#8217;s being extremely optimistic about some new development.  </p>
<p>I don&#8217;t want to nitpick. I&#8217;d rather not make it personal at all, but you make it difficult. Still, do you <b>really</b> hear &#8220;all the time&#8221; from librarians that they&#8217;re keeping an obscure, expensive title because one professor wants it? You hear that once a day? Once a week? You&#8217;ve been consistently fast to accuse me of strawmen when I don&#8217;t cite a specific person for a claim. </p>
<p>The economics of academic libraries are very different from the economics of public libraries. (The economics of ARL libraries are very different from the economics of community college libraries&#8230;) I&#8217;m going to go out on a limb and guess that a whole lot of academic libraries would have a straightforward answer these days for a $10K journal that one professor wants to keep (and nobody else apparently reads), and that the answer would be <b>No.</b></p>
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		<title>By: Jenny Levine</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26417</link>
		<dc:creator>Jenny Levine</dc:creator>
		<pubDate>Sun, 11 Mar 2007 20:52:41 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26417</guid>
		<description><![CDATA[I mistyped your statistic, so corrected to be one-sixth of one percent. However, I believe the numbers still stand. I&#039;m more than willing to bet that a library serving a community of 6,000 still does book discussion groups and maybe even has some foreign language books that are used by one-sixth of one percent of their population. And the journal reference was for an academic library, but I&#039;ll be sure to specify that next time. I note that because I hear from librarians all the time they keep some obscure, expensive title because &lt;strong&gt;&lt;em&gt;one&lt;/em&gt;&lt;/strong&gt;professor wants it.

Does one-sixth of one percent of the six billion people in the world use Open WorldCat? Does that mean OCLC shouldn&#039;t put effort into it? Of course not. That&#039;s why I question when someone *only* uses numbers as the basis for their discussion without noting any other potential criteria.]]></description>
		<content:encoded><![CDATA[<p>I mistyped your statistic, so corrected to be one-sixth of one percent. However, I believe the numbers still stand. I&#8217;m more than willing to bet that a library serving a community of 6,000 still does book discussion groups and maybe even has some foreign language books that are used by one-sixth of one percent of their population. And the journal reference was for an academic library, but I&#8217;ll be sure to specify that next time. I note that because I hear from librarians all the time they keep some obscure, expensive title because <strong><em>one</em></strong>professor wants it.</p>
<p>Does one-sixth of one percent of the six billion people in the world use Open WorldCat? Does that mean OCLC shouldn&#8217;t put effort into it? Of course not. That&#8217;s why I question when someone *only* uses numbers as the basis for their discussion without noting any other potential criteria.</p>
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		<title>By: walt</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26415</link>
		<dc:creator>walt</dc:creator>
		<pubDate>Sun, 11 Mar 2007 19:38:21 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26415</guid>
		<description><![CDATA[While I agree that numbers aren&#039;t the only factor, there&#039;s a big difference between &quot;one/sixth&quot; and one-sixth &lt;b&gt;of one percent&lt;/b&gt;. For a library in a community of 6,000 people, that&#039;s ten people. And, as noted, that&#039;s a generous figure: A real figure is probably less than half that. I&#039;d guess most libraries serving communities of 6,000 people do not spend huge amounts of effort on services that draw five people or fewer. (And if I was in a public library stretched for funds, yes, I&#039;d probably argue that a &quot;really expensive journal&quot; used by fewer than ten people out of a community of 6,000 was a reasonable candidate for cancellation. I don&#039;t know about other public libraries, but mine doesn&#039;t seem to subscribe to all that many &quot;really expensive journals.&quot;)]]></description>
		<content:encoded><![CDATA[<p>While I agree that numbers aren&#8217;t the only factor, there&#8217;s a big difference between &#8220;one/sixth&#8221; and one-sixth <b>of one percent</b>. For a library in a community of 6,000 people, that&#8217;s ten people. And, as noted, that&#8217;s a generous figure: A real figure is probably less than half that. I&#8217;d guess most libraries serving communities of 6,000 people do not spend huge amounts of effort on services that draw five people or fewer. (And if I was in a public library stretched for funds, yes, I&#8217;d probably argue that a &#8220;really expensive journal&#8221; used by fewer than ten people out of a community of 6,000 was a reasonable candidate for cancellation. I don&#8217;t know about other public libraries, but mine doesn&#8217;t seem to subscribe to all that many &#8220;really expensive journals.&#8221;)</p>
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		<title>By: Jenny Levine</title>
		<link>http://walt.lishost.org/2007/03/where-your-patrons-are-or-are-they/comment-page-1/#comment-26413</link>
		<dc:creator>Jenny Levine</dc:creator>
		<pubDate>Sun, 11 Mar 2007 16:50:43 +0000</pubDate>
		<guid isPermaLink="false">http://walt.lishost.org/?p=494#comment-26413</guid>
		<description><![CDATA[While I&#039;m not about to argue that library users are already there or that all librarians should be in Second Life, I think you have to be careful when throwing around numbers as justifications for service (or, conversely, for not exploring or offering a service). I agree that Linden&#039;s numbers are over-inflated and that ultimately this hurts them by calling into question their credibility, but one-sixth or less of your users might be the patrons using that really expensive journal you keep subscribing to. Or the number of patrons who use your Braille books. Maybe even more than the number of people using the pathfinders/bibliographies on your website. It&#039;s certainly more than the number of people coming to your book discussion group. And yet none of us are going to argue that we shouldn&#039;t offer those services.

The value here is the middle ground - folks like Lori, Ilene, and Lisa, who are exploring this for the rest of us, as well as people like Jason who actually try it out and report back with specifics. As with most topics, extreme skepticism and extreme optimism don&#039;t help us move forward.

My other caveat is the idea of waiting to devote &quot;so much time to it before the interface is ready,&quot; because that would have really hurt us if we&#039;d said that about the web ten-plus years ago. In fact, some might argue that the interface for the web &lt;em&gt;still&lt;/em&gt; isn&#039;t ready, and I&#039;m not even going to bring up OPACs....  ;-)]]></description>
		<content:encoded><![CDATA[<p>While I&#8217;m not about to argue that library users are already there or that all librarians should be in Second Life, I think you have to be careful when throwing around numbers as justifications for service (or, conversely, for not exploring or offering a service). I agree that Linden&#8217;s numbers are over-inflated and that ultimately this hurts them by calling into question their credibility, but one-sixth or less of your users might be the patrons using that really expensive journal you keep subscribing to. Or the number of patrons who use your Braille books. Maybe even more than the number of people using the pathfinders/bibliographies on your website. It&#8217;s certainly more than the number of people coming to your book discussion group. And yet none of us are going to argue that we shouldn&#8217;t offer those services.</p>
<p>The value here is the middle ground &#8211; folks like Lori, Ilene, and Lisa, who are exploring this for the rest of us, as well as people like Jason who actually try it out and report back with specifics. As with most topics, extreme skepticism and extreme optimism don&#8217;t help us move forward.</p>
<p>My other caveat is the idea of waiting to devote &#8220;so much time to it before the interface is ready,&#8221; because that would have really hurt us if we&#8217;d said that about the web ten-plus years ago. In fact, some might argue that the interface for the web <em>still</em> isn&#8217;t ready, and I&#8217;m not even going to bring up OPACs&#8230;.  <img src='http://walt.lishost.org/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
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