I know this email stuff is awfully advanced technology, but:
I got email to renew my membership today. At my work email address — well, actually at my old work email address, which is apparently one of several aliases for my current work email address (firstname.lastname@example.org, if you’re wondering, although the business cards have the formal alias Walt_Crawford@oclc.org).
So I click on the link (still not happy about LITA’s $60 or thrilled about ALA’s $110, but not ready to quit just yet either). And find that the password autoprovided isn’t the password I currently use. Fine; I click on the appropriate button and ALA emails my password.
To my gmail address. Which, now that I think about it, is what I told ALA I want to use for email.
So, fine, I log in and renew–it’s a strange cumbersome set of links, first to this page then back to that page then over to another page, but not too difficult–and it all finishes by saying it will email confirmation.
Which it does. To my old work email address.
Now that I think about it, I also changed my postal mail preferences to get stuff at home. So, of course, it’s still arriving at work. Except for the things that arrive at home.
I’m all for diversity–but maybe not in actually executing the preference changes that you invite people to do. Is proliferating an email address driven off a single membership number really that difficult? Is that what ALA needs the extra bucks for?